How to Sign in to HTX
How to Sign in to HTX with your Email and Phone Number
1. Go to the HTX website and click on [Log in].
2. Select and enter your Email / Phone Number, enter your secure password, and click [Log In].
3. Click [Click to send] to receive a 6-digit verification code to your email or phone number. Enter the code and click [Confirm] to proceed.
4. After entering the correct verification code, you can successfully use your HTX account to trade.
How to Sign in to HTX with Google Account
1. Go to the HTX website and click on [Log in].
2. On the login page, you’ll find various login options. Look for and select the [Google] button.
3. A new window or pop-up will appear, enter the Google account you want to log in to and click on [Next].
4. Enter your password and click [Next].
5. You will be directed to the linking page, click on [Bind an Exiting Account].
6. Select and enter your Email / Phone Number and click on [Next].
7. You will receive a 6-digit verification code in your email or phone number. Enter the code and click [Confirm].
If you haven’t received any verification code, click on [Resend].
8. Enter your password and click [Confirm].
9. After entering the correct password, you can successfully use your HTX account to trade.
How to Sign in to HTX with Telegram Account
1. Go to the HTX website and click on [Log in].
2. On the login page, you’ll find various login options. Look for and select the [Telegram] button.
3. A pop-up window will appear. Enter your Phone Number to log in to HTX and click [NEXT].
4. You will receive the request in the Telegram app. Confirm that request.
5. Click on [ACCEPT] to continue to sign up for HTX using a Telegram credential.
6. You will be directed to the linking page, click on [Bind an Exiting Account].
7. Select and enter your Email / Phone Number and click on [Next].
8. You will receive a 6-digit verification code in your email or phone number. Enter the code and click [Confirm].
If you haven’t received any verification code, click on [Resend].
9. Enter your password and click [Confirm].
10. After entering the correct password, you can successfully use your HTX account to trade.
How to Sign in to the HTX App
1. You need to install the HTX application from the Google Play Store or App Store to log in to HTX account for trading.
2. Open the HTX app and tap [Log in/Sign up].
3. Enter your registered email address or phone number and tap [Next].
4. Enter your secure password and tap [Next].
5. Tap on [Send] to get and enter your verification code. After that, tap [Confirm] to continue.
6. Upon successful login, you’ll gain access to your HTX account through the app. You’ll be able to view your portfolio, trade cryptocurrencies, check balances, and access various features offered by the platform.
Or you can log in to the HTX app using other methods.
I forgot my password from the HTX account
You can reset your account password on the HTX website or App. Please note that for security reasons, withdrawals from your account will be suspended for 24 hours after a password reset.1. Go to the HTX website and click on [Log in].
2. On the login page, click on [Forgot password?].
3. Enter the email or phone number that you want to reset and click [Submit].
4. Click to verify and complete the puzzle to continue.
5. Enter your email verification code by clicking on [Click to send] and filling out your Google Authenticator code, then clicking [Confirm].
6. Enter and confirm your new password, then click [Submit].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
If you are using the app, click [Forgot password?] as below.
1. Open the HTX app and tap [Log in/Sign up].
2. Enter your registered email address or phone number and tap [Next].
3. On the enter password page, tap on [Forgot password?].
4. Enter your email or phone number and tap on [Send verification code].
5. Enter the 6-digit verification code that has been sent to your email or phone number to continue.
6. Enter your Google Authenticator code, then tap [Confirm].
7. Enter and confirm your new password, then tap [Done].
After that, you have successfully changed your account password. Please use the new password to log in to your account.
Frequently Asked Questions (FAQ)
What is Two-Factor Authentication?
Two-Factor Authentication (2FA) is an additional security layer to email verification and your account password. With 2FA enabled, you will have to provide the 2FA code when performing certain actions on the HTX platform.
How does TOTP work?
HTX uses a Time-based One-time Password (TOTP) for Two-Factor Authentication, it involves generating a temporary, unique one-time 6-digit code* that is only valid for 30 seconds. You will need to enter this code to perform actions that affect your assets or personal information on the platform.
*Please keep in mind that the code should consist of numbers only.
How to Link Google Authenticator (2FA)?
1. Go to the HTX website and click on the profile icon.
2. Scroll down to the Google Authenticator section, click on [Link].
3. You need to download the Google Authenticator app to your phone.
A pop-up window will appear containing your Google Authenticator Backup Key. Scan the QR code with your Google Authenticator App.
How to add your HTX account to the Google Authenticator App?
Open your Google authenticator app. On the first page, select [Add a code] and tap [Scan a QR code] or [Enter a setup key].
4. After successfully adding your HTX account to Google Authenticator app, enter your Google Authenticator 6-digit code (GA code changes every 30 seconds) and click on [Submit].
5. Then, enter your verification email code by clicking on [Get Verification Code].
After that, click [Confirm], and you have successfully enabled your 2FA in your account.
